Support - Noverload Docs
Get help with Noverload. Contact support through Discord, email, or browse our FAQ for quick solutions to common issues.
Support
Getting Help
Documentation & FAQ
Browse our comprehensive docs and frequently asked questions
Community Discord
Join our community for tips, discussions, and peer support
Email Support
Contact our support team directly for account-specific issues
Response Times
| Support Channel | Typical Response |
|---|---|
| Discord Community | Minutes to hours |
| Email (Free users) | 2-3 business days |
| Email (Pro users) | Within 24 hours |
Before Contacting Support
To help us resolve your issue quickly:
- 1.
Check the
FAQ
for common solutions
- 2.Search the documentation for your issue
- 3.Try logging out and back in
- 4.Clear your browser cache and cookies
- 5.Try a different browser or device
Reporting Issues
When reporting an issue, please include:
• Your account email
• Description of the issue
• Steps to reproduce the problem
• Screenshots if applicable
• Browser and OS information
• Any error messages you see
Feature Requests
We love hearing from our users! Share your feature ideas:
• Post in our Discord #feature-requests channel
• Email us at contact@noverload.com
• Vote on existing requests in our roadmap
Emergency Support
For urgent issues affecting Pro accounts (data loss, account access issues, billing problems):
Email:
urgent@noverload.com
Include "URGENT" in the subject line for priority handling